Last Updated: July 27,2026
1.Return Eligibility
Items may be returned within 7 days of delivery, provided they are:
Unused and in their original condition.
Returned in the original packaging with all accessories, tags, and manuals (if applicable).
Accompanied by proof of purchase or order confirmation. Items must not show signs of use, damage, or alteration.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
Personal care and hygiene products.
Gift cards.
Downloadable digital products.
Clearance or final sale items. Items damaged due to misuse or improper handling.
Products missing original packaging or accessories.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund where applicable.
4. Return Process
To request a return, please contact our customer support at havenzostore@gmail.com with your order number and the reason for your return. Once your request is approved, we will provide return instructions.
5. Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider. If your refund is delayed, please contact your bank or payment provider before contacting us.
6. Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
Customers are responsible for return shipping costs unless otherwise stated.
7. Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process. Once an order has been shipped, it cannot be canceled.
8. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Store Name: HAVENZO STORE
Email: havenzostore@gmail.com
Website: https://havenzostore.com